FAQ's

How do I get a quote?

Select ‘Get a quote!’ from the navigation bar above or click here. You will then be asked to fill out the details of your move as accurately as possible with your contact information. An email will then be sent to you to verify your email. Once verified you will be taken to the details of your quote.

I can’t find the verification email. Where is it?

This email should be received within 5 minutes of submitting your details, please check your junk mail for the email if it does not appear in your inbox. Resubmit your quote request if you have any further problems.

I tried to generate a quote for International Removals but I can’t see it?

An international removals quote can be very complicated and variable. We provide you with our most trusted companies who will be in touch soon to give you an accurate quote.

I tried to generate a quote for a Mortgage Advisor but I can’t see it?

We provide you with our most trusted Mortgage Advisors who will be in touch soon to discuss your needs and provide you with an accurate quote.

How do I book in my required service?

If you have chosen the business you would like to use, you can call or email the company to finalise the details of your move.

Who do I pay?

You pay the company you have chosen to use directly.

I’m not sure about which service I exactly need. Who can help me?

If you need some advice about the service you require you can check out our helpful articles here or feel free to contact our team on 0114 303 0488 or at info@mybigmove.co.uk. Please note that our office hours are 9am – 5pm Monday to Friday.

Am I obligated to book a service if I contact a company?

Absolutely not. Calling a company to clarify the details of your move or to get more advice does not obligate you to book in the service.

How do I know that the company is reliable and trustworthy?

All of the companies that appear on My Big Move have agreed to our Terms of Engagement which states that they are adequately insured and qualified to carry out the services they provide.

I’ve generated a quote but I don’t have time to look now, can I access it later?

You will receive an email with the details of your quote and a link back to the original online list. It must be noted that this is only valid for 30 days from the day of the quote generation.

How do I leave feedback for the company I have used?

If you would like to leave feedback for the company you have used, you can submit a review on their company profile page.

I have left a review for a company, why can’t I see it?

All of the reviews must be approved by our admin team before appearing on the website.

How do I get in touch with My Big Move?

If you would like to get in touch our team please call 0114 303 0488 or email us at info@mybigmove.co.uk. Please note that our office hours are 9am-5pm Monday to Friday.

I am a business and I am interested in joining My Big Move. How do I join?

If you are a surveyor, conveyancer, mortgage advisor or removals company please click here or contact our team on 0114 303 0488 or email us at info@mybigmove.co.uk. Please not that our office hours are 9am-5pm Monday to Friday.