General Terms and Conditions


Conditions: These terms and conditions.

Users: The individuals who are browsing and exploring the Website.

Personal Information: The details provided by You on acquiring a quote or instructing a Service or Product via our Website.

Service/s or Product/s: A service or product displayed for sale on the Website including but not limited to conveyancing and other legal services and surveying services and energy assessment services.

Client: The individual identified in a Quote, who will be introduced to one or more Service Provider(s).

Quote: A written quotation supplied by My Big Move (in electronic format or via our Website or by email or in hard copy) to a Client setting out the Service or Product requested by the Client and an indicative fee for the Services based on the information supplied to My Big Move by the Client.

Searches: The third party enquiries made of third-party authorities that include but are not limited to searches made of the local authority, Land Registry, company providing private or personal search services, water authorities etc.

Website: Located at or any subsequent URL which may replace it.

United Kingdom: England, Wales, Scotland, Northern Ireland and the Channel Islands.

Service Provider: A solicitor, property lawyer practice or firm, or a surveyor practice or firm or other third party practice or firm introduced to the Client by My Big Move.

1. General

1.1 The website known as is a tool to allow our providers/members to promote their Services to you our clients.  Members provide information about their Services and their fees and also give details about their business on their profile page.

1.2 Selected parts of Member information may be displayed on the website and emailed to you in response to your enquiry so that you can contact them directly.  In turn, a member will be notified by email when any of their information is displayed and/or emailed to you, together with your details so they can contact you.

1.3 Remember we are not involved in any discussions, negotiations or agreements between you the client and our members.

1.4 Please note that these Conditions let you know the terms on which you may use the My Big Move website (our site known as, whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

1.5 Please read these Conditions carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

1.6 By accessing our site you agree to be bound by these Terms and Conditions together with our Privacy Policy, Acceptable Use Policy and Cookie Policy. If you do not wish to be bound by them then you should stop using our site immediately.

1.7 Failure to exercise, or any delay in exercising, any right or remedy provided under these terms and conditions or by law shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.

1.8 A person who is not a party to these terms and Conditions shall not have any rights under or in connection with them.

1.9 By obtaining a quote through My Big Move you are subsequently giving consent to be opt-in to our mailing list. You are able to unsubscribe at any point. 

1.10 If any part of these Terms and Conditions is subsequently considered to be illegal, invalid or unenforceable then that provision should be treated as having been deleted without affecting the validity of the remaining terms.

1.11 These terms and Conditions contain the entire terms governing the relationship between us. No variation of these terms and Conditions shall be valid unless it is in writing and signed on behalf of each of us.

1.12 These Terms and Conditions (together with our Privacy Policy, Acceptable Use Policy and Cookie Policy) represent the entire agreement between you and us relating to your use of our site. These terms also supercede any previous agreements, including previous terms and Conditions of our site.

2. About Us

2.1 is a site operated by My Big Move Limited ("We").  We are a limited company registered in England and Wales under company number 9721851 and have our registered office and trading address at 1 Southbourne Road, Sheffield S10 2QN.  Our VAT registration number is 226833502.

3. Changes to Terms and Conditions

3.1 My Big Move Ltd reserves the right to revise these terms and Conditions at any time without notice.  You should, therefore, check them each time you visit our site.

4. Changes to the Website

4.1 From time to time we may update our site which could include changes to the content. 

4.2 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and Conditions and that they comply with them. 

5. Use of Website

5.1 My Big Move Ltd do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you whatsoever if for any reason our site is unavailable at any time or for any period.

5.2 When using our site, you must comply with the provisions of our acceptable use policy.

6. Account and Password

6.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party.

6.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and Conditions.

6.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

7. Intellectual Property Rights

7.1 Any logos, trademarks, Service marks and domain names and all related intellectual property rights of the providers within our network that may be displayed from time to time on our site belong to those providers and you may not reproduce them without their prior written consent.

7.2 Except as provided above, My Big Move Ltd is the owner or the licensee of all intellectual property rights in our site, without limitation, and in the material published on it (in all cases whether registered or unregistered and including all rights to apply for registration).  This includes, but is not limited to, all trademarks, logos, business names, trading names, design rights, database rights, copyright and any other intellectual property rights. Those works are protected by copyright laws and treaties around the world and all such rights are hereby reserved.

7.3 You may print, download or store extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

7.4 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

7.5 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

7.6 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

7.7 No logos, trademarks or Service marks displayed on our site may be printed or downloaded, except as part of the text of which they form part of.

7.8 If you print off, copy or download any part of our site in breach of these terms and Conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (in whatever format).

8. No reliance on information, warranties or guarantees

8.1 Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

8.2 The content on our site is provided for general information only.

8.3 You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

8.4 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

9. Limitation of our Liability

9.1 Please read the following information carefully as we include some limits and exclusions of our liability to you.

9.2 Nothing in these terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence or our fraud.

9.3 We use reasonable endeavours to ensure that the data, material and information on our site is accurate and to correct any errors or omissions as soon as practicable after being notified of them. However, we are not able to guarantee that the data, material and information on our site is accurate or that there are no errors or omissions in the data, material and information.

9.4 We do not monitor, verify or endorse data, material and information submitted or provided by third parties which are included on our site and you should be aware that such information may be inaccurate, incomplete or out of date. In particular, we do not monitor, verify or endorse the information or quotations collected from the product and Service Providers as presented to you on our site. We are not responsible for any data, material or information included on our site which has been provided by third parties.

9.5 To the extent permitted by law, we exclude all Conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

9.6 If you are a consumer user, please note that My Big Move Ltd only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.7 My Big Move Ltd does not give any warranty that our site is free of viruses or anything else which may have a harmful effect on any technology.

9.8 We are not responsible for any losses or damages arising from an inability to access our site, from any use of our site or from reliance on the data transmitted using our site where such losses or damages are caused by any event beyond our reasonable control including as a result of the nature of electronic transmission of data over the internet.

9.9 We are not responsible or liable for any indirect losses or damages suffered or incurred by you or for any losses or damages suffered or incurred by you which were not foreseeable by us when you accessed or used our site.

9.10 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

9.11 Some of our channels will provide you with access to third party websites who will host reviews about some of the products and Services available. In some instances, you may also be able to access user reviews directly on our site. Regardless of whether you are transferred to a third parties website or read a user review on our site, the views expressed therein do not represent our views or the views of our associated companies and we are not responsible or liable for the accuracy or content of any such views or expressions.

9.12 My Big Move Ltd assumes no responsibility or liability for any of the products or Services provided by organisations listed on this website.  Should you decide to appoint any of these organisations to work for you, the contract will be directly between you and the organisation on their terms and Conditions.  My Big Move Ltd has no contractual involvement, and will not be liable in contract or otherwise for the products and Services provided to you by these organisations.

9.13 You can apply for a number of products and Services via this Website. These products and Services are not provided by us but are instead provided by third parties over whom we do not have control. It is your responsibility to satisfy yourself that you wish to obtain any product or Service before doing so. We are not responsible or liable for any loss or damage you may suffer or incur in connection with any product or Service you obtain after using this Website or for any acts, omissions, errors or defaults of any third party in connection with that product or Service.

9.14 Although these organisations have attempted to ensure that any quotes provided are as accurate as possible based on the information you have provided, they are not binding in any way. Our partners may contact you directly to discuss the quotes provided.

10. Uploading Content to our Website

10.1 Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

10.2 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

10.3 Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

10.4 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

10.5 We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

10.6 We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

10.7 The views expressed by other users on our site do not represent our views or values.

11. Feedback

11.1 Although your personal details will always be kept confidential, if you opt to allow us to publish any feedback that you provide (reviews on My Big or any members of our network of Service providers), then you agree that we can use that feedback together with any alias you provide on either My Big, or on other websites or printed publications.

12. Viruses

12.1 We do not guarantee that our site will be secure or free from bugs or viruses.

12.2 You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

12.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-Service attack or a distributed denial-of-Service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

13. Linking to our Website

13.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

13.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

13.3 You must not establish a link to our site on any website that is not owned by you.

13.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage.

13.5 We reserve the right to withdraw linking permission without notice.

13.6 The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

13.7 If you wish to make any use of content on our site other than that set out above, please contact:

14. Third-Party Links and Resources on our Website

14.1 To provide increased value to our Users, we may provide links to other websites or resources for You to access at Your sole discretion. 

14.2  You acknowledge and agree that, as You have chosen to enter the linked Website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (a) the privacy practices of such websites, (b) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or Services on or available from such websites or resources or (c) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or Services available on such external websites or resources.

15. Governing Law

15.1 These Terms of Use and your access to and use of this Website shall be governed by and interpreted in accordance with English law.

15.2 You submit to the exclusive jurisdiction of the courts of England and Wales in connection with these Terms and Conditions and your access to and use of our site, including any claims or disputes.

16. Conveyancing Quotes

16.1 We comply with Chapter 9 of the Solicitors Regulation Authority (“SRA”) Handbook ‘Fee Sharing and Referrals’ - . Any solicitor or registered European lawyer to whom we may refer you is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor or registered European lawyer.

16.2 The Solicitors Regulation Authority (the independent regulatory body of the Law Society of England and Wales.) permits solicitors to make agreements with their introducing sources for referral work. Such agreements must comply with Chapter 9 of the SRA Handbook ‘Fee Sharing and Referrals’ which contains strict rules to safeguard your interests as the customer. My Big Move Limited and the panel solicitors have entered into a formal referral agreement under Chapter 9. My Big Move Limited will charge each quoting solicitor a fee of up to £9.99+VAT for quoting on their behalf. The fees quoted do not include disbursements such as local or environmental searches, telegraphic transfer fees or stamp duty.

16.3 Partners on who are regulated by the Council for Licensed Conveyancers, in are the process of signing an agreement with us confirming compliance with the CLC's Guidance Note 6 Disclosure of Profits and Advantages.

16.4 If you have any queries regarding the above terms and Conditions please contact us on 0114 303 0488 or email:

17. Our Rights

We reserve the right to:

17.1 Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to You and You confirm that we shall not be liable to You or any third party for any modification to or withdrawal of the Website; and/or

17.2 Change the Conditions from time to time, and Your continued use of the Website (or any part thereof) following such change shall be deemed to be Your acceptance of such change.

17.3 It is Your responsibility to check regularly to determine whether the Conditions have been changed. If You do not agree to any change to the Conditions, then You must immediately stop using the Website.

18. GDPR

18.1 My Big Move are compliant with the new set of GDPR laws regarding data protection. We clearly state, and draw attention to, where the Client must opt-in and therefore give consent for My Big Move to pass the Client’s email to multiple Service Providers that are the most suitable.

18.2 The Leads we provide are not a statement of consent whereby they are added to Your mailing list. Their details are to be used for the Client’s enquiry only and the Service Provider accepts the Client’s private data will not be passed on to any third parties at any point, both during the case and after completion.

19. Agreement with Clients

The Client acknowledges and agrees that:

19.1 My Big Move does not provide Services and Products itself and does not agree to do so through the Agreement;

19.2 The Agreement relates solely to the provision of processing Services and not the Services and Products performed by Service Providers;

19.3 The inclusion of a Service Provider in a Quote is not a recommendation or an endorsement by My Big Move of that Service Provider;

19.4 The Client is solely responsible for assessing the suitability of any Service Provider to meet the Client's requirements (or those of its Clients) and the acceptability of a Service Provider's terms and Conditions for the performance of Services and Products;

19.5 The Client is responsible for checking that the name(s), address, date(s) of birth, postcode, property positioning, plan(s) used, areas covered, and all other information held by a Service Provider following the provision of a Quote and Instruction is correct; and

19.6 My Big Move shall in no circumstances be responsible for the performance of, failure to perform, or the quality of any Services or Products performed by a Service Provider.

20. Cancellation of Services and Products

20.1 Refunds are issued by a case-by-case basis, so if You are looking to cancel Your Service, please contact Us right away at or call 0114 303 0488 between 9am - 5pm, Monday to Friday.

21. Indemnity

21.1 You agree fully to indemnity, defend and hold Us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by You or any other liabilities arising out of Your use of this Website.


My Big Move Limited, 1 Southbourne Road, Sheffield S10 2QN.