Privacy Policy

My Big Move Limited ("we", "our" or "us") are aware how important your privacy is and we take its security very seriously, in accordance with the new set of laws regarding GDPR.

This Privacy Policy should be read in agreement with our Terms and Conditions.

Privacy Policy: Website Users

1.) Data Protection

• Our Aim

Our policy was developed as we want you to feel confident about the privacy and security of your own personal data that you may enter and store with My Big Move through our website. We adhere to strict security procedures in the storage and disclosure of your personal information which abides by law. The My Big Move security protocol means that we may ask for proof of your identity i.e verification of an email, which could be via our website, via email, or via the telephone.

• The Data Controller

My Big Move Limited is the registered data controller in England and Wales (Company number 9721851) and our registered address is 1 Southbourne Road, Sheffield S10 2QN.  Our VAT number is 226833502.

• Your Rights to Your Data

We adhere to and are registered under the laws for data protection in the United Kingdom and we take all reasonable care in order to prevent any unwarranted access to your personal information. Covered by the new laws of GDPR set in May 2018, you have several rights. If you require a copy of the personal information we have on your behalf, please contact us at info@mybigmove.co.uk, or via telephone at 0114 303 0488.

• Personal Data

We may, where it is necessary to provide you with our platform, collect data from you which could be considered as sensitive personal data under the new GDPR laws valid from May 25th 2018, and pass that data to our members so that they can provide a quotation to you. By filling in our request form for a quotation and ticking our consent box, you hereby acknowledge that you have read the Terms and Conditions, including the Privacy Policy provided by mybigmove.co.uk and therefore you are willing for us to do this. Should you be unhappy, you may contact us at any time and have your personal data removed from our system.

2.) The Use of Your Data to Obtain a Comparison

In order for us to be able to provide our services to you we need to collect and process personal information about yourself, then disclose said personal data to a maximum of 4 third party service providers. This personal data is mandatory in order for us to provide you with the comparative quotations and services that you have requested. All personal data will be held in the utmost confidence and only used as the purpose for providing the service you have requested.

When you register for quotes for a service, we may invite you to opt-in to receive emails helping you get quotes for other services from My Big Move. We process this data in accordance with GDPR. Your personal details will only be used to send you notifications you have requested and for no other purpose. Your details are not shared with third-parties who may provide the service to My Big Move at this stage. If you respond to the emails we send inviting you to get quotes for other services we will explicitly inform you when other firms will be passed your details. You may opt-out of receiving these emails at any time.

3.) How Else Do We Use Your Personal Data?

• Research

We, our nominated sub-contractors, or other companies approved by or within My Big Move Limited may use your personal data so we can implement our market research and statistical analysis. The market research and statistical analysis may aid us in developing our site and the services offered to you or other individuals in the future.

• Sales Information

We may use a small amount of your personal data with intent of validating data provided by our members/providers.

4.) What Communications Will You Receive From Us?

• Service Emails

After completing a request form on our website, you hereby agree that you are willing to be sent an initial email from us. In this email, it will confirm you have obtained a comparison on our website and that your quote has been stored.

• Marketing

We may use your information to keep you informed by telephone, email or other means such as via social and digital media about current products, services, offers or promotions which could be of possible interest to you. We, or a thoughtfully chosen third party might also use the personal information you supply in order to perform market research and may contact you to ask for your feedback.

We retain full ownership and rights of your personal information and ensure you that it is kept secure at all times.

Again, this will only be valid for any user who has filled in a request form and therefore consented us to use their private data. 

If you are not happy for your personal data to be used in the ways described, you can remove your details from our contact list. To do this please email info@mybigmove.co.uk with your request. 

5.) Where Do We Store Your Data?

Your data will usually be held in a destination inside the European Economic Area ("EEA"). The EEA consists of the 28 EU Member States plus Norway, Liechtenstein and Iceland. However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law.

6.) Disclosure of Your Information

We may disclose your personal information to third parties:

• If My Big Move Ltd or its assets are acquired by a third party, in which case personal data held by My Big Move Ltd about its customers will be transferred to the acquirer.
• If we are under a duty to disclose your personal data, for example to a Government agency, to comply with any legal obligation, or to enforce our Terms and Conditions or to protect the legitimate rights, property, or safety of us our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• Our site may contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7.) Your Rights

You have the following rights in relation to the processing of your data:

• The right at any time to withdraw your consent to our use of your data, but if you do so we may no longer be able to provide services to you;
• The right to ask us not to process your personal data for marketing purposes;
• The right to access the information we hold about you and to be provided with a copy. If you make more than one such request, we will be entitled to charge a reasonable fee for the second and subsequent requests;
• If you consider that any of the information that we hold about you is inaccurate, you have the right to ask us to rectify that inaccuracy;
• If you consider that the information that we hold about you is incomplete, you have the right to ask us to complete it;
• The right to ask us to delete the information that we hold about you if, for example, you consider that this information is no longer necessary for the purpose for which we collected it. This is sometimes referred to as “the right to be forgotten”;
• The right to ask us to suspend processing of your data if: (i) you consider that it is inaccurate; or (ii) its processing is unlawful but you do not wish us to delete it; or (iii) we no longer require the data but you need us to keep it for a legal claim; or (iv) you object to the processing and we are verifying whether we have a legitimate reason to continue processing it;
• The right to be provided with a copy of the data that we hold about you in a commonly used electronic format. This is sometimes referred to as “data portability”.

If you wish to use any of these rights you can contact us on us by email at info@mybigmove.co.uk or in writing to 1 Southbourne Road, Botanical Gardens Business Centre, Sheffield, S10 2QN, United Kingdom.

You also have the right to bring any concerns about our processing of your personal data to the Information Commissioner’s Office (“ICO”). The ICO can be contacted by telephone 0303 123 1113.

Privacy Policy: My Big Move Partners

'Partners' are defined as members of the My Big Move service provider panel (mortgage advisors, conveyancers, surveyors, removals)

1.) How We Process Your Data

We process your data under the contract basis of GDPR.

We use information held about you in the following ways:

• To provide quotes and listings to our website users.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our service.
• To allow you to participate in interactive features of our service, when you choose to do so.

2. Where We Store Your Data

Your data will usually be held in a destination inside the European Economic Area ("EEA"). The EEA consists of the 28 EU Member States plus Norway, Liechtenstein and Iceland. However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law.

Please contact us in the following ways:

Email info@mybigmove.co.uk

In writing: My Big Move Limited 1 Southbourne Road, Sheffield S10 2QN
United Kingdom

Telephone: 0114 303 0488

Calls may be recorded for training, quality and monitoring purposes.